To perform these steps, you must be in either one of the offices or connected to the VPN!
- Click on the icRouter link that corresponds to the office where your account is:
- Sign in using your username (the part on the left of the @ in your email address) and your current computer password
- Click the button to request a new OTP seed
- Open the Authenticator app on your mobile device – How to install
- Remove any existing OTP Codes for the office
- Android: Press and Hold on a code and press the delete icon in the upper-right corner
- iPhone: Open the menu in the upper-right corner and choose Edit, press the pencil icon to see a delete option
- Scan the QR code
- This is the only time this QR code will be visible
- Requesting a new OTP seed will invalidate all previous OTP seeds
- Remove any existing OTP Codes for the office
Further reading: What is an OTP?