These are directions on how to reset a password for another user – If you are trying to reset your own password, please follow this article on how to change your password instead.
- Sign into the appropriate file server as administrator
- Open Active Directory Users and Computers
- Browse the to the Employees folder
- Right-click the user and choose Reset Password
- Enter a new temporary password twice
- Check the box to make the user must change their password at next logon if they are currently in an office
- Otherwise, uncheck it is this feature will not allow them to sign in
- Check the box to unlock their account just in case they entered it incorrectly several times
- Sign out of the server
- Inform the user of the temporary password
- Send them a link describing how to change their password manually if they are currently remote
- https://help.mrbkcpa.com/changing-your-password/
This process will change their Computer, Email, Elevate, and icRouter VPN passwords