What if I can't see my contacts?

  1. Make sure Outlook is NOT running
  2. Open the Control Panel and search for “Mail” in the upper-right corner
    1. Click to open the Mail applet
    2. If a “Show Profiles…” button exists, click it and remove all of the profiles listed
    3. Click “Add…”
    4. Enter your full name as the profile name
    5. Enter your information into the boxes
    6. Click “Next”
    7. If you get a popup asking if you will allow this website to configure your settings, answer in the affirmative
      • Yes, if you are offered a checkbox to not ask this anymore you may enable it
    8. If you get a popup asking you to login, please do
    9. Make sure the mobile install is not checked (if present)
    10. Click “Finish”
  3. Launch Outlook