How to install an application on a Remote Desktop Server

This procedure should only be performed with permission!

1. Sign in to a remote desktop server as the administrator
2. Open settings and click on Updates to install any outstanding Windows updates
   • Do not reboot if it asks
3. Verify nobody else is currently signed in
   1. Right-click on the taskbar and open the Task Manager
   2. Go to the Users tab
      • If all users listed (other than the administrator) are disconnected, reboot and reverify nobody else is currently signed in
      • If there is a user still active, ask them to sign out then reverify nobody else is currently signed in
4. Right-click the Start Menu and open the Windows PowerShell
5. Type the following command: change user /install
   • Leave this window open
6. Install the application
   • If present, deselect any option at the end of the installation that will cause the application to open
7. Return to the PowerShell window and type the following command: change user /execute
   • You may close this window now
8. Using the Task Manager, verify nobody has signed in during the installation
   • Ask anyone who is active to sign out
9. Reboot to confirm everything works as expected
   • Note: you may need to reboot again if there is a license to install
10. Remove any shortcuts that were created on the desktop
    1. Open the File Manager
    2. Type in C:\users\public\desktop at the top and press Enter
    3. Select all of the shortcuts listed
    4. Hold down the Shift key and tap Delete

There are several applications that have a different installation procedure and should only be performed by IT. For example, some of the are:

• Engagement
• Any Thomson Reuters’ product (Like File Cabinet, Accounting CS, etc.)
• Any application that uses a database