It is important to fully sign out when done working, especially when working remotely. Simply disconnecting from a resource can prevent upgrades and backups of files that remain open/locked. Remote Desktop Servers Even though the Remote Desktop Servers look quite similar to Windows 10, care must be taken to not simply close the Remote Desktop […]
Prerequisites Before you can connect to the office, you must have an OTP code on your phone and you must have installed the icRouter VPN Client on your PC. Get an OTP on your mobile device Install the icRouter VPN Client Connect to the office To perform these steps, you must not be in the
How do I connect to the VPN? Read More »
This page allows you to download the configuration file used by the icRouter VPN Client. Don’t forget to Install the icRouter VPN Client
icRouter VPN Client Configuration File Read More »
Install Installing the icRouter VPN Client consists of two parts. First, the application must be downloaded and installed. Then, a configuration file must be downloaded and loaded into the app. Download the icRouter VPN Client installer for Windows or Mac It is safe to run this anytime If you get a message saying that the download was
Install the icRouter VPN Client Read More »
Right-click the Start menu and open Windows PowerShell (Admin) Type netsh int ip reset reset.log and press enter Type netsh interface tcp set global autotuning=disabled and press enter Reboot and try to connect with the VPN again
The modem (or other connecting device) has reported an error Read More »
Right-click the Start menu and open Device Manager Open the Network Devices folder Right-click and choose uninstall on anything with “WAN Miniport” in its name Right-click the Network Devices folder and choose “Scan for hardware changes” Try to connect with the VPN again, no need to reboot
2FA stands for Two-Factor Authentication. The first factor everyone is familiar with, a password, which is classified as something you know. A PIN is in this same factor because it is still something you know. The second factor we are using is something you have. The thing you have is your phone and we are
Why is it called 2FA? Read More »
To perform these steps, you must be in either one of the offices or connected to the VPN! Click on the icRouter link that corresponds to the office where your account is: icRouter.Monterey.mrbkcpa.com icRouter.Salinas.mrbkcpa.com Sign in using your username (the part on the left of the @ in your email address) and your current computer
Where do I get an OTP QR code? Read More »
If you already have an OTP authenticator app installed on your phone, use it instead of installing a second one. Otherwise, browse to this page using your phone or tablet and select the appropriate item below; they are listed in order we recommend. Yes, of course, you may just search for these in the app
How do I Install an OTP authenticator app? Read More »
OTP stands for One-Time Passcode. Your phone will generate a new 6-digit code every 30 seconds. No need to rush. You have up to 10 minutes to enter each code so you do not have to race it to press Enter before it changes. However, once a code has been used, it cannot be used
